Atabey Restaurant & Lounge
201 N. Aurora St. Ithaca, NY 14850
Overview
At Atabey Restaurant & Lounge, we are committed to providing high-quality food and service. Due to the nature of our products, all food and beverage sales are generally final and non-refundable.
Food & Beverage Policy
- All orders (dine-in, takeout, or online) are non-refundable once prepared.
- We do not accept returns of food items due to health and safety regulations.
- Perishable goods (food and drinks) cannot be returned or exchanged.
Order Issues
If there is an issue with your order (incorrect item, missing item, or quality concern):
- Please contact us immediately after receiving your order.
- We may offer:
- A replacement item, or
- Store credit, at our discretion.
Cancellations
- Orders can only be canceled before they are prepared.
- Once the kitchen has started preparing the order, cancellation is not guaranteed.
Reservations
- Reservations are subject to availability.
- We reserve the right to cancel or modify reservations if necessary.
- No-shows or late arrivals may result in cancellation.
Payments
- All payments must be completed at the time of purchase.
- We are not responsible for delays or issues caused by third-party payment providers.
Refund Processing
If a refund is approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
- Prepared food and beverages
- Special orders or custom requests
- Promotional or discounted items (unless required by law)
Contact Us
For any questions regarding your order:
Atabey Restaurant & Lounge
📧 Admin@atabeyrestaurant.com
📞 (607) 219-3248